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Customer Service

- RETURN & REFUND & REPLACEMENT POLICY 

We offer returns for items within 30 days of receipt of shipment. 
All product packaging (i.e. boxes, manuals, spare parts, etc.) must be returned with the item. 
An RA (Return Authorization) number is required for all returns and the return number will be given by our Customer Service Representative. A valid RA form must be put in box before shipping back. Products without all applicable tags are not acceptable for return. 
In rare situation, if any item arrived damaged or missing spare parts, we''ll offer replacements or refund. 
Please carefully review the following scenarios in which you will not qualify for a refund: 
1. Products that have exceeded the 30-day return window. 
2. Products damaged due to customer negligence (i.e. improper assembly, obvious man-made damage, etc.). 
Return Address: 
D107 - C/O P&G MARKET LLC 
C/O P&G MARKET LLC 
219 N SUNSET AVE 
LA PUENTE CA 91744

- SHIPPING POLICY

We offer Free Standard Shipping to addresses within the 48 contiguous U.S. states. 
We do not ship to HI, AK, PR, FPO, APO or PO Boxes. 
Orders are shipped out via FedEx Ground/ FedEx Home/ USPS /DHL/Truck. 
Our fulfillment centers are located in Georgia, Maryland and California to provide customers with fast and reliable free shipping. 
Standard transit time is 3-7 business days depending on the customer's location from out fulfillment centers. 
Tracking number will be emailed to customers once the order is shipped. 
If you order large quantities in one purchase order, we will ship your order via palletized transport. 
Please confirm important information below to ensure your order arrives on time: 
Address information: Is the business address or residential address correct? 
Unloading tool: If you don’t have any tool to unload the pallet, we will offer the unloading service. Do you have a forklift available to remove your pallet from the truck? If you don’t have a forklift available, we can request a truck with a lift gate. 
We don't offer upstairs delivery.