Placing an Order
How do I place an order?
First, click on the product image or product name to view the item details. Choose the color or size, then enter the quantity you want to purchase. You can click the“Add to Cart”to purchase your good directly, or add to shopping cart or wish list and buy later with other items. You can view your cart by clicking on the cart button in the upper right-hand section of every page.
If you would prefer to purchase from our Amazon store, just click the “View on Amazon” button on every product page.
You can contact us by email if you have any questions.
How do I pay for my purchase?
We accept all major credit cards (Visa, Mastercard, Discover, Diners Club). You can also opt for PayPal to pay for your order. You can contact us by email if you have any questions.
How do I change or cancel my order after I've placed it?
In-stock items normally ship within 24 hours days after an order has been placed. If you want to cancel your order, we suggest you better to cancel your order within 24 hours. We will accept changes or the cancellation of your order for items that have not shipped or if they are on back-order. To change or cancel your order, contact our Customer Service via email. We'll do everything we can to accommodate your request. Once an item has shipped, cancellation is not possible.
Why is the price for an item different from when I added it to the shopping cart?
Prices are subject to change - including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.
Shipping and Delivery
How do you calculate your shipping and handling charges?
We offer free shipping and handling for all products in our store.
What are the free shipping zones?
Currently, we only ship to the 48 contiguous states within the United States, excluding PO boxes, APO, FPO, DPO addresses, Alaska, Hawaii, Puerto Rico and Guam.
What shipping options are available?
Orders are shipped out via FedEx / UPS.
For some larger furniture items, we may also use Truck Delivery. If you need an expedited shipment, please send an email to our customer service with details, and we will get back to you as soon as possible.
When will my order ship?
Due to the necessary precautionary measures, your order processing and delivery may slightly delay during Covid-19.
In-stock merchandise typically ships within 7-15 business days from the time an order is processed, via FedEx or UPS.
*Please note: Shipment dates on all orders are estimated, not guaranteed.
Where can I find assembly instructions?
We will add a copy of assembly instructions in every product package that requires assembly. You can also contact our customer service via email to get one.
Taxes and Fees
Do you charge sales tax?
DEVAISE is owned by Orford Trade International Co. is registered to collect sales tax in all 48 states, as required by law. Please note that your order(s) will be taxed unless valid tax exemption documentation has been received prior to order placement. Please contact us via email for additional questions or support.
How do I track my order?
After you placed an order, you will receive email updates about your order. The “Order Confirmation” email confirms that we have received your order. The order number and product information will be included. The “Shipment Confirmation” email confirms that your order has shipped, and tracking information will be included. The arrival time of your items depends on the designated shipping method and your shipping location.
Returns and Exchanges
How can I return a product?
We offer a 30-Day Money Back Guarantee. Please note that products must be returned in the original packaging and shipped within 30 days of delivery or 40 days of purchase.
You will need to pay the return shipping fees due to your own reasons; If the products are damaged or some parts are missing, please contact our customer service, we will give you a satisfied solution.
All return or exchange claims are subject to a case by case evaluation.
Please send us an email to notify us once you ship back the product. Your order number and reason for the product return must be included in the email (photos attached if necessary). A full refund will be applied after the refund/order cancellation request is received via email by our customer care department and the product is returned to us.
What if I received damaged or incorrect merchandise?
Before installation, please make sure you have all the hardware, the serial numbers are properly labeled corresponding to the list, and the quantity is correct.
In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us with your order number, contact information and photos documenting damages.
Please retain all items and packaging materials until your claim is resolved. If your replacement item is back-ordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.
I created an account but forgot my password. How can I get my password or create a new one?
You can easily reset your password by clicking here. If you have any trouble, please send us an email.
How can I be removed from the email list?
Please click the unsubscribe link located at the bottom of our emails, or send us an email with the email address you want to be removed, with “unsubscribe” as the subject.
Is your website secure?
This site has security measures in place to protect against the loss, misuse and alteration of the information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information, including your credit card information and sign-in password, is stored in an encrypted format at all times. This website, and more importantly, all user information, is further protected by a multilayer firewall-based security system.